FAQ
Customer FAQ
Find out how to buy, how long delivery takes, and your rights and protections when buying from this site.
How can I pay for my items?
You can pay on the website directly or via PayPal (you don't need to be a member of PayPal to pay).
We also accept a debit or credit card over the phone. You will need to telephone or email your order to us.
All our prices are in U.K. £ Sterling and include VAT at the current rate of 20%. Our VAT number is GB185282094.
Can I trust your company with my payment?
We do not handle payments whatsoever - these are all done via PayPal and through Shopify so we don't see or store your debit or credit card details. Both PayPal and Shopify are well-established payment gateways and you can be reassured they offer a very safe way to pay for your items.
After ordering, how many days until my items arrive?
We aim for next day delivery within the UK, when possible, but please expect 1 to 3 working days. Postage to Europe should take 3-5 working days and Worldwide should take 6-7 working days.
How much is Postage?
Postage is a flat rate no matter how many items you purchase, providing the items are paid for at the same time. Prices correct as from 1st April 2026.
Postage to the UK
£2.25 - second class postage
£3.00 - 48 hour tracked
£3.95 - 24 hour tracked
If you spend over £30, 48 hour tracked postage is free. For 95p it can be upgraded to 24 hour tracked.
Europe
£5.45 - Air mail postage for orders under £30
£12.55 - Air mail postage and tracked delivery for orders under £30
£12.65 - Air mail postage and tracked delivery for orders over £30
Please note that there may be import duty to pay on your parcel and we are not liable for the fees.
Worldwide (except Europe)
£6.50 - Air mail postage for orders under £30
£15.20 - Air mail postage and tracked delivery for orders under £30
£17.00 - Air mail postage and tracked delivery for orders over £30
Please note that there may be import duty to pay on your parcel and we are not liable for the fees. For the USA, these fees are currently being paid.
Refund Policy
Please see the Refund Policy link at the bottom of the page.